In a landmark agreement signed recently Yemenia, the national flag carrier of Yemen, has decided to out source all its passenger sales services’ IT requirements to Mercator, the IT division of the Emirates Group.
The airline, already an existing customer for Mercator, has signed a multi-million dollar long-term agreement for supply of a wide range of airline IT solutions from the Dubai-based IT supplier. The first phase of this contract covers airline reservations, ticketing, departure control and frequent-flyer systems with implementations starting immediately. A second phase will eventually see more products introduced into all parts of the airline especially in the financial and cargo areas.
Mercator’s Airline Reservation System (Mars) will give Yemenia everything it needs to efficiently grow revenue and keep a tight control over distribution costs. Yemenia has also opted for Macs, the Mercator Airport Control System, which delivers fast and efficient check-in, streamline procedures and boost productivity. Macs also takes care of entire baggage management processes prior to take-off.
The CRIS frequent-flyer solution completes the trio of products covered under the first phase of the new agreement. CRIS will offer a wide range of attractive new features to the members of Yemenia’s “Arabia Felix Club” frequent-flyer programme.