Etihad Airways, the national carrier of the UAE, was awarded World’s Leading Airline Customer Experience, World’s Leading Airline Economy Class, and World's Leading Airline Lounge Business Class for the Etihad Airways Premium Lounge at Zayed International Airport at the World Travel Awards Grand Final Gala Ceremony 2025 held in Bahrain.
“Winning three global
titles at the World Travel Awards is a testament to the passion and commitment
our entire Etihad family brings to every journey,” said Antonoaldo Neves,
Chief Executive Officer at Etihad Airways. “These awards reflect our dedication
to delivering extraordinary experiences across every cabin and every
touchpoint, from the moment our guests arrive at Zayed International Airport
and onboard every flight. We are honoured to be recognised by industry peers
and travellers as the World’s Leading Airline in Customer Experience, and we
will continue raising the bar for excellence in global aviation.”
Recognising the
extraordinary achievements of the airline over the past year and exceptional
standard of quality Etihad upholds, travel experts and professionals from
across the industry nominated Etihad in 13 categories including: World’s Leading Airline, World’s Leading Airline
Rewards Programme – Etihad Guest, and World’s Leading Airline Cabin Crew. The
airline’s award-winning hub in Abu Dhabi, Zayed International Airport, was also
nominated for World’s Leading Airport and World’s Leading Airport Customer
Experience.
2025 has been a record
year for the airline, seeing unprecedented strategic growth and unparalleled
customer experience.
In August of this year, Etihad introduced its
brand new A321LR aircraft, a game-changing investment which has enabled the
major network expansion the airline has seen this year, and set new standards
for short and medium haul travel, a major milestone in Etihad’s premium
offering strategy.
The A321LR brings widebody comfort to
single-aisle flying, offering two private First Class suites, 14 fully-flat,
window-facing Business seats with direct aisle access, and 144 generously
spaced Economy seats all with 4K screens and high-speed Wi-Fi.
“With the introduction
of our new A321LR, we are able to offer a truly world-class experience on more
routes and at greater frequency, making it easier than ever for guests from
around the world to discover everything our home has to offer. Every enhancement
we’ve made this year reflects our commitment to welcoming more travellers to
Abu Dhabi with the highest levels of comfort and care.” Antonoaldo
Neves added.