Travel and tour operators in Abu Dhabi have begun implementing a new standard contract, regulating reservations and services relations between them and their clients.
The new contract was introduced by the Abu Dhabi Tourism Authority (ADTA) in a bid to safeguard the interests of both parties. The contract clearly spells out tourism services that travel and tour operators should offer to their clients during a specific time. In return, the benefits accrued by the agencies as a result of their services are also outlined. The move is a major boost to the quality of tourism services in Abu Dhabi Emirate.
The contracts cover customer details and correspondence with operators, travel details of the customers, flight information including duration and details on extra services required by the customer, such as hotel reservation, car rental, etc.
Nasser Al Reyami, Licensing and Classification Division manager at the ADTA said the contact, which is signed by the two parties, empowers the customers to reserve their rights in case the operators fails to honour the contracts.
“This is a significant development. It will certainly boost Abu Dhabi’s tourism industry. It has made relations more transparent,” he said.
This transparency will boost tourists’ confidence and thereby stimulate tourism growth in Abu Dhabi, he said.