Gulf Air’s highly acclaimed and world exclusive Sky Nanny service is being extended from the air to the ground, with a nanny now available in the airline’s award winning First and Business Class Lounge at Bahrain International Airport.
Available from 0800 to 1400 each day, the Sky Nanny will provide a wide range of on-the-ground services to complement the much heralded on-board service.
“This is yet another world first for Gulf Air and further demonstrates our commitment to ensuring the smoothest and hassle free journey for all our passengers,” said Gulf Air vice-president marketing and sales, Danny Barranger. “The nanny’s first task will be to welcome families with children into the lounge and introduce them to the family area and its facilities. Putting parents and children at ease even before they board the plane can significantly reduce travel stress.”
Gulf Air’s lounge at Bahrain International Airport was specifically designed for a full range of passenger requirements – from the businessman to families – and as such it has a number of designated areas and unique features such as the family room, extensive shower facilities, Apple-Mac business centre as well as a Microsoft games room and a quiet room.
The family room is set off the main area of the lounge to afford families privacy. The children’s games and toys are on hand as well as a dedicated channel for children on a Plasma TV in addition to games and an internet arcade. Once children are settled, the nanny will advise parents of the facilities available to them in the lounge and in the air, on their flight and of the entertainment options available. Gulf Air Sky Chefs are also on hand in the First Class lounge for late night departures to offer an a la carte pre-flight dining experience option so adults and children can get to sleep straight away once on board. At the time of boarding, the Sky Nanny will accompany the family to the gate, ensure priority boarding and hand over to the on-board Sky Nanny for the seamless integration of the onward journey.
Development of this and the on-board childcare service was undertaken with the world famous Norland College, one of the foremost establishments in the world for childcare and education. A specially-tailored childcare training course was developed for members of Gulf Air Flight Attendants selected as Sky Nannies.
More than 100 Sky Nannies are now in service at Gulf Air, each of whom is a fully qualified member of the in-flight service team. They are dedicated to delivering specialist care for children up to the age of 12 travelling with their parents or as unaccompanied minors.