A survey of Hertz UAE customers has given the car rental firm top marks for quality of service and the condition of vehicles.
The independent survey, carried out on behalf of the company, showed that 98 per cent of customers experienced no mechanical problems with their cars, while 90.2 per cent praised vehicle cleanliness and 96.1 per cent commended Hertz staff courtesy, said a spokesman. The study, the first of its kind to be carried out for a car rental company in the UAE, covered all aspects of Hertz' car rental procedure, and showed that the overall customer satisfaction level was 94.7 per cent. The survey will now be carried out regularly. "Listening to what our clients say is the best way to critically assess our performance," said Bob Farrow, general manager of Hertz UAE, which is part of Al Futtaim Sons and operates 13 car rental branches across the country. "We're happy with the findings of the first survey, and will do these on a monthly basis to monitor customer satisfaction levels and identify areas where we can improve." Hertz UAE has an ongoing policy of fleet expansion to ensure a wider range of new, low mileage vehicles. Cars like the recently introduced Lexus LS 430 are fully insured and undergo a 40-point quality check-up prior to rentals. Round-the-clock back up and support service is also provided.