Travel, Tourism & Hospitality
KFIA achieves level 4 in ACI customer experience accreditation
King Fahd International Airport (KFIA) has reached a significant milestone by earning Level 4 in the Customer Experience Accreditation program from Airports Council International (ACI).
King Fahd International Airport (KFIA) has reached a significant milestone by earning Level 4 in the Customer Experience Accreditation program from Airports Council International (ACI), reported SPA.
This achievement underscores the airport's commitment to enhancing service quality and improving the passenger experience.
The accreditation is part of the ACI's Airport Service Quality (ASQ) initiative, designed to enhance airports' capabilities in managing passenger experiences.
It evaluates eight key areas, including understanding passenger needs, customer experience strategy, passenger experience measurement, operational improvement, customer-centric corporate culture, and airport community cooperation.
CEO of Dammam Airports Company Mohammed Al-Hassany stated that this accreditation reflects the airport's mission to provide a seamless customer experience and confirms its adherence to global standards in customer service.
He emphasized the importance of sustainable plans to elevate service levels and improve infrastructure.
He emphasized that the ACI Customer Experience Accreditation program assesses airport maturity across five levels, from foundational (Level 1) to excellence (Level 5).
KFIA began its journey in 2022, achieving Level 1, progressing to Level 2 in early 2023, and Level 3 by the end of that year. The airport's integrated strategy has now led to its attainment of Level 4 in 2025, marking a significant advancement in the program.