Cisco works on Store of the Future

Store of the Future at Mall of the Emirates, Dubai

Mall of the Emirates, owned and operated by Majid Al Futtaim, has collaborated with Cisco, a worldwide leader in IT and digital transformation to bring customers an immersive, digitalised, and personalised shopping experience that introduces a sense of inclusive belonging through the launch of the “Store of the Future”. This store not only creates a more compelling and enjoyable shopping experience but also a simplified one. The first retailer to take over the cutting-edge space is THAT Concept Store, Majid Al Futtaim’s home-grown, luxury destination.

For the first time ever in the region, customers and visitors in Dubai will get the exclusive chance to interact with the unique, fully digital, and physical concept store. The store will elevate the traditional shopping experience by incorporating digital retail to introduce customers to a futuristic shopping journey. This will be created through five of Cisco’s core technology features: Digital Display Canvas, Lift & Learn, Magic Mirror, Beauty Mirror, and Store Analytics.

The arrival of the “Store of the Future” reflects a growing trend for greater in-store personalisation. Digital display screens will welcome customers into the store and will create an immersive atmosphere with the help of artificial intelligence and computer vision. The digital content on the screens will change based on anonymous facial analytics, such as gender and age group. This way every customer has a unique product discovery journey when they walk through the store.