Wireless connectivity has become an essential amenity for the modern traveller and the five-star Grand Millennium Dubai has successfully deployed a property-wide wi-fi network utilising solutions from Aruba Networks.
This high-speed wireless network has improved internet speeds across the hotel’s numerous public areas and 340-plus rooms and suites and enabled the installation of wireless IP telephones for internal communications.
“We strive to offer the highest level of satisfaction to our guests and telecommunication is a vital aspect of their everyday activities. We wanted to ensure that this service was provided to them in a convenient way and this is mainly why we decided to implement Aruba’s solution,” says Anas Ezzi, IT manager at Grand Millennium Dubai.
Farook Majeed, chief executive of Arbua’s partner Precedence Technologies, said, “A revolution has taken place, from the days when we had one ethernet port in the room with the hotels offering guests a wired connection or a dedicated hotel business centre often found in the lobby. A couple of years ago, the typical traveller would have carried only a laptop and a phone. With the mass adoption of smart phones and tablets in the last three years, travellers now use their devices anytime and anywhere – for business, personal entertainment, social media engagement and other such purposes. And when they arrive at a hotel, they expect to connect to everything all the time. Guests now demand always-on wi-fi across the hotel complex, access to self-service apps and content streaming without delay. Essentially, providing a memorable guest wi-fi experience is now a fundamental part of customer satisfaction.”