IN A move that could prove particularly useful given the recent regional unrest, Sabre Travel Network has signed a licensing agreement with e-Travel Technologies to use its security related content in Sabre’s Traveller Security product for agencies and corporations, giving Sabre customers a real-time traveller tracking capability with integrated risk information specific to the traveller’s itinerary.
With the new capability, agents will be able to counsel customers on the risk associated with travelling to certain locations, provide better customer service during travel disruptions and proactively manage traveller risk should a crisis situation occur.
Part of the Sabre Red total travel solution, Sabre’s Traveller Security will offer these additional capabilities to help agents provide great customer service:
• Email alerts and daily risk briefings on worldwide events such as acts of terrorism, civil unrest and transportation or weather disruptions;
• Ability to directly research the risk of specific destinations;
• Reports highlighting travellers with itineraries which include countries with elevated risk levels and
• World risk map and scrolling list of current alerts.
“Travel agents need access to accurate, real-time information on issues that may disrupt a customer’s trip or create a security risk for travellers,” said Martin Cowley, senior vice president EMEA for Sabre Travel Network.
“By monitoring events around the globe and sending alerts directly to agents, Sabre’s Traveller Security allows agents to provide advice to customers travelling in areas of high risk or where an event has disrupted travel in a region.”
Agents will be able to cover more ‘duty of care’ services by providing risk-related information pre-trip, including which destinations are considered risky and why.
With the security alerts, agents can provide real time information to their customers and, in the event of a situation, take steps to quickly notify travellers.
Sabre’s Traveller Security capabilities not only address traveller safety, but will also help agents provide better customer service during travel disruptions such as airline and rail work outages, weather and scenarios like last year’s ash cloud.
The agreement also named e-Travel Technologies as a Sabre authorised developer.
Don Churchill, president of e-Travel Technologies, said: “We are extremely pleased to work with Sabre to provide better traveller security capabilities to its customers.
“We are confident that our content will make a significant contribution to the value proposition of Sabre Traveller Security and becoming a Sabre authorised developer increases our opportunity to provide further functionality and services in the future.”