A RECENT unannounced inspection by ‘The Leading Hotels of the World’ (LHW) at the Jebel Ali Golf Resort & Spa resulted in another remarkably high score as the resort scored an overall percentage of 92.3, up from 90.3 per cent during the previous inspection and almost 14 per cent higher than the average LHW score in the Middle East.
Regional averages in LHW inspections vary between 76.9 per cent and 80.7 per cent (North America) with the Middle East averaging 78.5 per cent. The report from LHW also indicated an improvement of 5 per cent in front office activities and a 3.4 per cent increase in the product relating to room facilities, amenities, public areas and fitness facilities. All other departments of the Jebel Ali Golf Resort & Spa maintained their percentages from the last inspection. Whilst The Spa at Palm Tree Court re-established its superior services with a score of 94 per cent, the F&B outlets of the Resort had equal cause for celebration at 90.9 per cent. The inspector commented on the friendliness of all associates and commended some associates by name for their service-oriented performance and going the extra mile to provide the guest with a memorable experience.
“I am absolutely delighted and of course very proud of the entire team at the Jebel Ali Golf Resort & Spa,” said Gerhard Hardick, GM of Jebel Ali International Hotels. “It is gratifying to see that the exceptional service levels of the Jebel Ali Golf Resort & Spa are consistently being maintained at this very high international standard.”