Emirates Airline's focus on superior customer service, which has consistently won it international accolades, has been applauded once again. The airline's First and Business Class lounges at Dubai International Airport have been voted the World's Best Airline lounge for 2003. The Airport Lounge of the Year, the world's largest survey of airline lounges organised by Skytrax, this year attracted more than 918,336 eligible nominations over a six-month period.
The award is a direct result of the extensive refurbishment and upgrades that were implemented last year, which now offer Emirates' business and premium traveller's lounges that are oases of unique luxury and comfort. The spacious lounges are split into two levels with soothing decor, fully carpeted, leather upholstered seating areas with sofas and armchairs, surrounded by lush plants and restful fountains. Guest bedrooms upstairs with en suite showers, television and trouser presses provide privacy and personal space. International newspapers and magazines, and 42-inch plasma television screens with satellite channels offer information and entertainment, while separate showers and massage chairs provide welcome relief.