GLORIA Hotel, one of the region’s leading hospitality establishments, recently announced that it has received a TripAdvisor Certificate of Excellence award for the third year in succession. The accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world, and represent the upper echelon of businesses listed on the website.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five. Additional criteria include a business’ tenure and popularity ranking on the site.“Gloria Hotel responds quickly to their returning guests’ needs, and, improves the service and facilities to meet the latest travel trends,” said Freddy Farid, area general manager. “Gloria Hotel will continue to attend to their guests’ feedback and provide them with high levels of comfort whether for business or leisure.“There is no greater seal of approval than being recognised by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence,” added Farid.Less than 10 per cent of the accommodations listed on TripAdvisor receive this, hence, making the recognition all the more coveted that was awarded to Gloria Hotel this summer.