Golden Tulip Hotels Suites and Resorts, Mena with its innovative approach to meet and exceed customers’ expectations is looking to highlight the importance of its Breakfast Duty Managers.
Traditionally and at all level, Golden Tulip Hotels have and for many years indulged to have a manager on duty. The duty manager’s function have become a way of life in hospitality, even some have not enjoyed such platform and most of executives fulfilling this duty do not realise the importance of their function, as said it has become a filling the gap managerial activity.
Hotels have realised that in the last 10 years, consumer demands have changed in a hotel.
The company has thus laid out a motivation and serving experience strategy by joining the crowd for breakfast, across their hotels in the Mena region. The breakfast has become the most important requirement for any hotel guest and as such a buffet breakfast an extensive variety compared to a traditional breakfast at home.
Hotel management, chef, promoters, have indulged to create an exquisite level of service as an attraction, thus the service of breakfast, the breakfast offering varieties, food, concepts, and tastes … to name but few.
Many customers stay in the hotel, have breakfast and check out, many check-out online but can’t have breakfast. In this case customers enjoy the interactivity of their host, the hotelier who stays along to indulge and interact whether by exchanging business cards or by sharing the experience, know from customers about their stay and what they love to have during their stay.
How often do we see a hotel general manager or an executive speak to a guest over breakfast?
“The breakfast duty manager initiative that we are highlighting in all our hotels in the Mena region is an opportunity to have the managers not only interacting with the guests, listening to their ideas and sharing their experiences, but also to make them feel how important they are, and how important is the memory of the hotel stay they take with them as this is the real experience they can share with their friends, and that keep them coming back to the hotel and recommend it to others” commented Amine E. Moukarzel, president to Golden Tulip hotels in the Middle East and North Africa.
The Golden Tulip brand is part of Louvre Hotel that comprises seven prestigious hospitality brands and occupies second place in Europe and 8th worldwide,
With more than 1000 hotels in 43 countries, and more than 48 hotels across the MENA