Louvre Hotels Group announces the launch of its corporate university, U (pronounced 'You'). A flexible and modern training resource, U will improve the integration and skills of the Group’s 19,000 members of staff around the world, thanks to increasingly innovative teaching methods. The Louvre Hotels Group is looking to build on employee training at its head office and in its 1,080 hotels located in 41 countries, in order to support its significant development both in Europe and worldwide.
Beyond this objective, U is also designed to reflect and develop the philosophy of the Group, heavily focused on reception and service, as shown by the smile that forms its logo. In line with the Group’s strategy and culture, U makes training a motivating factor for all. By developing its training programmes with the Group’s managers, U involves and calls on individuals at all levels of the company structure. U motivates and gives responsibility to managers, allowing them to boost staff development.
As such, in order to achieve these aims, Louvre Hotels Group has made U a modern corporate university, which offers increasingly fun, innovative teaching methods. Among the programmes recently launched are; 24 minutes flat, cross-departmental project management, Golden Attitude, Louvre Hotels Group Business and Services Management Certificate, and Women in leadership roles.
U is also committed to training its employees for changes in hotel and catering sector professions, and allows its franchise partners to access all the programmes. As such, U also offers 'made-to-measure' training programmes aiming to cover every new skills domain: Revenue Management, Distribution, Marketing, Customer Relations, etc. These programmes allow staff to fulfill their roles as best as possible, to be adaptable, and to progress within the Group if they wish.
To make this progression easier, U is also offering comprehensive training courses including integration courses, courses leading to a qualification and courses allowing employees to obtain new skills.
Pierre-Frédéric Roulot, president of Louvre Hotels Group, added: 'Each day, we must deliver impeccable service and take new steps. As a hotel company, we have the same obligation to our members of staff. We must share, convey and deepen our knowledge to deliver innovative training so that each of them can do, dare and dream – and develop in accordance with his or her skills and desires.'
Amine E. Moukarzel, president of Golden Tulip Mena, added: 'U will be a good element for the succession and development plans that we put for our staff, this will be a part of our yearly training programmes for all the hotels across the Mena region The University will be adding the international standards to the local flavours of each country'.