THE legendary service of The Ritz-Carlton will make its debut in Abu Dhabi later this year. The 532-room Ritz-Carlton Abu Dhabi, Grand Canal – owned by Abu Dhabi National Hotels (ADNH) – will be the first property in the UAE capital city for the hotel operator and promises to deliver the iconic luxury lifestyle experience which the brand in renowned for.
“The experience Ritz-Carlton provides is more than just personalised service” explains general manager, Pep Lozano. “We create unique memories for our guests, ones that have an emotional connection for them which they will remember for a very long time. This happens by anticipating our guests’ needs and empowering our Ladies and Gentlemen to then create a “wow” experience for the guest.”
The Ritz-Carlton Hotel Company, LLC offers its guests extraordinary levels of customer service through highly trained and motivated employees who act from a personal commitment to achieving the company’s goals and values. The Credo Card, developed in part by current President and company co-founder Herve Humler, outlines these goals and values, and has been part of The Ritz-Carlton culture since its inception 27 years ago. Every Ritz-Carlton employee is given a Credo Card, which is kept on their person at all times while on duty, and acts as road map to success steering everyone in the same direction. Additionally, all ladies and gentlemen participate in daily department Line Ups where the company “Commitment to Quality” shares success stories and best practices from every hotel within the portfolio, and encourages discussion of The Ritz-Carlton philosophy and values, maintaining high levels of engagement and encouraging empowerment among employees.
“Every Ritz-Carlton lady and gentleman receives approximately 250 hours of training each year,” confirms Lozano. “The level of employee engagement and desire to create truly memorable experiences for our guests is tangible. Our guests will feel the difference the moment they step through the doors of The Ritz-Carlton Abu Dhabi, Grand Canal.”
The Ritz-Carlton Abu Dhabi, Grand Canal features 447 luxurious guestrooms and suites, as well as 85 private villas. Set amidst beautifully landscaped gardens with its own private beach overlooking the Grand Canal, the hotel consists of ten stately buildings arranged in a crescent formation, complemented by artfully designed water features throughout the 230,670 sq m property.