Travelport-connected travel agents across the Middle East and Africa will now be able to make the most of a new cost and time-saving solution, as the GDS provider announces the release of its industry leading Travelport Document Producer Plus.
Developed using Travelport’s cutting-edge API technology, Travelport Document Producer Plus allows agents to generate professional, fully branded travel documentation including itineraries, fare quotes, and booking confirmations directly from their Galileo GDS platform. With a fully automated process, the intuitive Travelport solution significantly improves document accuracy, increasing agent efficiency and saving time and money.
“Producing accurate, professional, and fully branded travel documentation is a key part of any travel agent’s business,” commented Rabih Saab, president and managing director, Middle East and Africa, Travelport. “Travelport Document Producer Plus takes the effort and error out of this process, enabling travel agents to deliver professional and comprehensive itineraries within a fraction of the time it has taken to do this manually, and brand it completely to their corporate identity.
The GDS provider also predicted industry recovery and gathered trade leaders in Cairo to reinforce their commitment to Egypt’s travel sector.
According to a study co-sponsored by Travelport and conducted by market research company Pho-CusWright, the travel industry in Egypt is set to start recovering in the near future, with the tourism sector predicted to grow from $5.1bn in 2012 to $5.9bn in 2014.
As such, Travelport has emphasised its focus on Egypt as a strategic investment region by unveiling a robust business strategy for the country based on Travelport’s four pillars of investment – Unrivalled Content, Intelligent Search, Empowered Selling Experience and Open Platform.
In the next 18 months Travelport will:
Introduce a range of new products to Egypt’s travel trade. Travelport has announced the forthcoming release of two products – Document Producer Plus, a product that allows subscribers to produce numerous documents from a PNR, and Rapid Reprice, Travelport’s unique revenue management tool.
Continue to enhance customer service delivery – Travelport already offers excellent service to customers in Egypt through a dedicated 24/7 Helpdesk, on-site training and dedicated account managers. Later this year, Travelport will also start offering a ‘floor walker’ service to new customers to insure smooth migration to Travelport systems.
Focus on mobile and online technologies. According to the Travelport co-sponsored research, Egypt has some of the highest mobile web penetration in the world, with estimated 71 million mobiles phones for a population of 81m (in 2012). Travelport will therefore continue to invest in mobile and online technologies to complement existing products such as Travelport Mobile Agent, which enables Travelport-connected agents to gain access to Galileo desktop from their smartphone, and Travelport View Trip Mobile, the itinerary management tool.
“Travelport has a long history in Egypt spanning over 20 years, and this remains a strategic investment region for us,” said Tarek Bassiouny, general manager, Egypt, Travelport. “In the recent years, Travelport has made a significant investment in Egypt in terms of products, services, and our team – and we remain positive about the future of the local travel industry.