Rixos The Palm Dubai honoured for ‘Customer Excellence’

Rixos The Palm Dubai Hotel & Suites has received the British Airways Holidays Customer Excellence Award for 2023. With an overall score of 4.8/5, the hotel said the award is in recognition of its major initiatives to ensure an exceptional stay for guests.

Resting on the picturesque eastern crescent of the stunning Palm Jumeirah, the world’s largest artificial island, Rixos The Palm Dubai Hotel & Suites boasts 12 exquisite dining venues and luxurious accommodations.

With awe-inspiring views of the cityscape, the hotel offers a seamless blend of sophistication and comfort. Since its launch, Rixos The Palm Dubai Hotel & Suites has become a primary destination for tourists and leisure travellers from around the globe.

With the ethos of “happy kids make happy parents” at its heart, Rixos The Palm Dubai Hotel & Suites is a paradise for younger guests.

Named one of the top kid-friendly destinations in the region, the resort provides unbeatable entertainment at the Rixy Kids Club and a plethora of fun activities at the exclusive Sports Club, ensuring that families can enjoy their time together and create cherished moments.

The resort also features an incredible selection of amenities and recreational spaces, including one of the city’s longest private beaches, a state-of-the-art gym, a serene spa, and more.

“We are honoured to receive the British Airways Holidays Customer Excellence Award,” said Murat Zorlu, General Manager of Rixos The Palm Dubai Hotel & Suites.

“This achievement mirrors our continuous efforts to exceed guest expectations and create unforgettable moments for every visitor. It inspires us to set new goals and continue to thrive while maintaining our position as one of the top hospitality destinations in the region.”

British Airways Holidays has been recognising Customer Excellence since 2016, and this year, Rixos The Palm Dubai Hotel & Suites stands out as one of the top-reviewed hotel partners for 2023.

The awards are given based on unbiased guest reviews, recognising outstanding services, facilities and customer experiences offered by hotels around the world. 

Renowned as one of the UK’s leading tour operators, British Airways Holidays prides itself on giving people truly exceptional holiday experiences. It considers all guest feedback to identify top-rated hotels as part of its commitment to providing the highest quality of service.

Reviews are certified by Feefo, the world’s largest verified buyers review platform, with British Airways Holidays asking guests to rate hotels based on location, service, cleanliness and sleep quality, as well as provide an overall score out of five.

With its innovative Ultra All-Inclusive concept, the resort said it is dedicated to ensuring that every aspect of its service is meticulously curated to ensure the highest levels of enjoyment and relaxation from the moment guests arrive to the moment of their departure. – TradeArabia News Service