TRAVELPORT, a leading Travel Commerce Platform providing distribution, technology, payment and other solutions for the $7-trillion global travel and tourism industry announced the success of its Cabforce application in Africa, where over 70 applications have been downloaded in South Africa and Namibia, more than any other part of the world.
Cabforce was developed by Travelport’s Developer Network (TDN) using the Smartpoint Software Developer Kit (SDK) and enables agents to book taxis and transfers services in real-time, within their workflow. It can save agents’ time, increase their efficiency and reduces costs by streamlining taxi and transfer bookings in a few simple click, as well as read itinerary details helping avoid repetition and reduce errors. The technology also brings peace of mind for travellers and agents alike, with each ride confirmed and guaranteed, flat-rates shown before booking removing uncertainty, tips included meaning no cash payments required and a 24/7 customer service provision in English for whenever plans change. Additionally, Cabforce supports agencies to mark up the ride price both at integrated tools and online sales channels, with Markup shares paid back to agencies on a quarterly or monthly basis, according to the agreement.Robyn Christie, general manager – Southern Africa at Travelport, comments: “Cabforce is proving popular in Southern Africa, highlighting the fact that the travel sector in the region is becoming increasingly technologically savvy. We’ve been listening to our customers and created a solution in the form of a new application that benefits them in terms of enabling agents to sell and access content the way they want to.”