DOLLAR Thrifty Automotive Group recently conducted a regional training session for its franchisee counter staff and management team with Tom Kelley, executive director global franchise operations and development, visiting the region from the company’s corporate office in Tulsa, Oklahoma, US.
“The growing demand for cost effective, efficient and comprehensive vehicle rental and leasing has caused us to reinforce our commitment to provide quality service to every customer” said Kelley.
“The Middle East is very important to the Dollar Thrifty Automotive Group and we see a very large growth opportunity in the region which is an important destination for global companies.
Speaking of the training sessions he said: “Because of the multicultural environment in the Middle East, employees are a lot easier to train because they understand diverse cultures and can adapt the training protocol to customers from different parts of the world. This is actually quite an issue during training in many parts of the world, for instance in North America.
“The best approach to reach out to our customers is through our counter staff, who are the direct contact for inquiries, confirmations, and troubleshooting.”