dnata is expanding its accessibility services at Dubai International Airport (DXB), introducing upgraded mobility equipment, enhanced staff training and trials of emerging assistive technology to improve the airport experience for passengers with diverse accessibility needs.
The enhancements include three new ambulifts, 24 customised
accessibility buggies and three sets of battery-operated wheelchairs. The
company is also trialling autonomous wheelchair technology to explore options
for supporting more independent movement through airport terminals.
The developments are being highlighted at AccessAbilities
Expo 2026, where dnata is engaging with People of Determination, accessibility
specialists and technology providers on inclusive travel solutions.
“Dubai’s ambition is to be a city where everyone can
participate fully, and aviation has an important role to play in making that a
reality,” said Jaffar Dawood, divisional senior vice president for UAE airport
operations at dnata.
He said the company was investing in people, equipment and
technology while working with airport stakeholders to make travel more
accessible and inclusive.
Upgraded Mobility Equipment
The three new ambulifts feature improved stabilisation
systems, redesigned cabin ergonomics and more precise lifting mechanisms. The
high-capacity units are intended to improve safety, reliability and comfort
when transferring passengers between aircraft and terminals during boarding and
disembarkation.
The 24 customised accessibility buggies accommodate a wider
range of passenger requirements, including those travelling with personal
mobility aids.
Meanwhile, the battery-operated wheelchairs feature a
stackable design to improve storage and deployment efficiency. Their powered
functionality is intended to support smoother transfers across longer distances
within the airport.
dnata is also assessing autonomous wheelchair technology as
a potential addition to its Accessible Travel services. The technology is
designed to help passengers move more independently through airport
environments.
Training and Passenger Support
dnata assists approximately two million passengers annually
at DXB who require mobility or other accessibility support.
Alongside equipment upgrades, the company has introduced
Signature Service Style training for frontline teams, focusing on
communication, situational awareness and personalised customer care. More than
3,500 employees have completed dedicated training on hidden disabilities.
Support measures include coordination with airport partners
to facilitate access to priority lanes, sensory-considerate areas and Assisted
Travel Lounges where required. Staff also recognise the Sunflower lanyard,
which helps people with non-visible disabilities discreetly indicate that they
may need additional time or assistance.
Hearing loop systems are available at 10 service touchpoints
across Terminals 1, 2 and 3 to support communication with passengers with
hearing impairments.
Passengers can request accessibility assistance through
their airline when booking or before travelling. The services are provided free
of charge, with advance notification recommended.
Rebranding for Inclusive Travel
dnata has renamed its Special Handling department Accessible
Travel, reflecting a broader service offering beyond wheelchair assistance
and aligning with international accessibility terminology. A refreshed uniform
for frontline teams is also intended to improve visibility, comfort and
approachability.
Through the oneDXB community, dnata works with airlines,
service providers and government stakeholders to coordinate improvements across
the passenger journey, from terminal arrival to aircraft boarding.
The programme forms part of the company’s efforts to address a wider range of accessibility requirements through improved equipment, staff training and technology, while supporting a more consistent airport experience for passengers with disabilities and other assistance needs. -TradeArabia News Service