SITA deploys advanced self-service solutions at Shanghai airport

SITA, a leading provider of air transport technology solutions, is set to instal its state-of-the-art passenger verification and check-in solutions at Shanghai Pudong International Airport, the busiest international hub in China, to enhance traveller experience.

Through this partnership, SITA has set up 14 common-use self-service bag drops (SBD) and 52 kiosks across Pudong airport, allowing international passengers to independently check in early before counters open.

These facilities aim at cutting long queues and beat congestion, benefiting from a seamless check-in and verification experience, a statement said.

A half of Pudong airport’s passenger traffic is made up of international travellers, and with more international routes having reopened post-pandemic, the number of flights and passengers is expected to rise.

As the next step, SITA will work together with Pudong airport to help it airport enhance the end-to-end self-services through a low-touch, safe environment, which is also in line with the airport's digital transformation strategy.

Sumesh Patel, President, SITA APAC, said: “As air travel booms globally, and airports see a massive surge in travellers, there is an increased need for technology that can speed up the boarding process, reducing delays and traffic for passengers.

“With this collaboration, Pudong Airport gains SITA’s leading self-service solutions, tailored to bring a streamlined journey to international travellers at Pudong Airport.” – TradeArabia News Service