Bahrain’s national carrier, Gulf Air, was honored with a Sliver award at the Inflight Sales Person of the Year event (ISPY 2011) held recently in London.
Helen Friberg, Gulf Air cabin services manager received the award on behalf of the airline for her outstanding customer service skills, product knowledge of onboard duty free products and onboard sales, in a competition that saw over 87 airlines from across the world represented by their cabin crew in various categories.
Gulf Air chief services officer, Marcus Bernhardt said “We are happy see a member of our cabin crew represented at such competitive awards. This is the second time this year the department has received recognition after it picked up an ‘excellent’ rating in the annual IATA customer satisfaction survey. Cabin crew are the unsung heroes of the airline industry; without them an airline cannot operate.”
Gulf Air offers its passengers a 15 per cent discount on their Duty Free merchandise pre ordered online while planning or booking their trip. The merchandise is later received on the flight. The airline had won this award earlier in 2004 and 2008.