Etihad named best long-haul airline

Etihad Airways, the national airline of the United Arab Emirates, has been voted Best Long-Haul Airline at this year’s Business Travel Awards.

The award recognises the growth of the airline during the past 12 months, as well as its continued investment in world-class products and excellence in customer service standards.

The Abu Dhabi-based airline picked up the award at a glittering ceremony at the Grosvenor House Hotel in London, attended by representatives from across the travel industry. 

The judges, comprised of senior buyers and leading business travel journalists, recognised Etihad’s remarkable growth during 2009, which included the addition of eight new routes to the Etihad network, as well as the launch of the airline’s new first-class product and its Inspired Service strategy – a concept built on Etihad’s vision to be the best airline in the world.

Peter Baumgartner, Etihad Airways’ chief commercial officer, said: “It has been another strong year for Etihad and the award win shows that our continued investment in product and service is the right focus for us and for our customers. We are delighted to be recognised by our peers in this way.”

For the past 14 years The Business Travel Awards were entitled The Business Travel World Awards, and have been recognised as one of the key events in the business travel industry’s calendar. This year’s awards were a combination of the Buying Business Travel World Awards and Buying Business Travel Diamond Awards. The awards recognise the key players in the travel industry - from the airline industry to key hotel chains.