Driven by a boom in the tourism sector, the Millennium Hotel in the heart of the capital of Abu Dhabi has all the necessary elements combined to lead to endless opportunities for growth and expansion, according to Moine Kandil, general manager of the hotel.
He stressed it was continually introducing new service standards and the latest technologies to suit the modern world, all put within easy reach of a guest to provide them with every imaginable convenience whether they were working or relaxing.
“There are many intangibles that go into making an excellent service,” said Kandil. “Examples of these include an eye for detail, a promised commitment and a passion for perfection.”
He said that at the Millennium Hotel these attributes and many others were reflected in each operation, and making every guests’ stay a memorable one was his goal, reached by focusing on “quality in full capacity”.
“Try as many hotels as you can, unless you have seen the Millennium Hotel, you can’t imagine the depth of hospitality where you are surrounded by both style and luxury,” he emphasised.
Abu Dhabi is emerging as a major destination and an important hub for trade, finance and tourism. Kandil believed that the 325 room property standing on Khalifa Street offering a wide range of culinary options, entertainment facilities and various other attractions would be a key pillar of the Emirate’s hospitality industry.
New plans for the property include an extension of the hotel building adjacent to the present building. The hotel has witnessed high occupancies over 2008, attributed to its flourishing global name which has received strong endorsement from guests around the world, he said.
The hotel’s target clientele were corporate clients, promoted through meetings and incentives.
Asked about concerns regarding the growing competition in the Abu Dhabi market due to the opening of so many international hotel brands, Kandil was confident that competition was healthy and would always be there particularly if there was a high demand.
The hotel’s offerings for travel agents included special packages to suit the leisure traveller which could include sightseeing trips, sport events, health and fitness options and other different culinary experiences.
A strategy employed by the hotel to encourage staff loyalty was to “advocate promoting from within. We take care of the staff and organise lots of recreational facilities for them as football and bowling tournaments, day outings and other numerous benefits,” Kandil said.