THAI improves services at Suvarnabhumi
To improve airport services at its home base of Suvarnabhumi International Airport, Bangkok, THAI introduced initiatives that included the opening of the Ground Operations Control Centre [GOCC ].
Officially opened by THAI’s president flight officer Apinan Sumanaseni, the GOCC is a seamless cooperation between THAI’s four business units: ground customer services, catering, ground support equipment services and cargo and mail commercial departments.
GOCC is designed to perform HUB management and to function as the centre of ground operations communications. A ‘paperless’ unit, GOCC employs modern IT equipment to support newly developed work processes that monitor and control all aspects of ground service activities.
GOCC aims for greater service and operational efficiency through 100 percent flight on-time performance, minimised ground time for better aircraft rotation, seamless transfer and handling of passengers and baggage as well as fast recovery from irregularities.
The Dubai-Bangkok route is currently served by the Airbus 330-300 aircraft with 42 Royal Silk business class and 263 Royal economy class seats. THAI operates 11 flights weekly from Dubai to Bangkok with onward connections to domestic and international flights from Suvarnabhumi International Airport.
THAI (Thai Airways International) currently serves 74 destinations in 36 countries across four continents. This total includes 12 of the most important cities of Europe; 39 destinations throughout Asia; three in the Middle East (Dubai, Kuwait and Muscat); five in Australia/New Zealand; and also flies to New York and Los Angeles. THAI also serves 11 domestic cities, towns and resorts throughout Thailand.