A RECENT unannounced inspection by ‘The Leading Hotels of the World’ (LHW) at the Jebel Ali Golf Resort & Spa resulted in another remarkably high score as the resort scored an overall percentage of 92.3, up from 90.3 per cent during the previous inspection and almost 14 per cent higher than the average LHW score in the Middle East.
Regional averages in LHW inspections vary between 76.9 per cent and 80.7 per cent (North America) with the Middle East averaging 78.5 per cent. The report from LHW also indicated an improvement of 5 per cent in front office activities and a 3.4 per cent increase in the product relating to room facilities, amenities, public areas and fitness facilities. All other departments of the Jebel Ali Golf Resort & Spa maintained their percentages from the last inspection. Whilst The Spa at Palm Tree Court re-established its superior services with a score of 94 per cent, the F&B outlets of the Resort had equal cause for celebration at 90.9 per cent. The inspector commented on the friendliness of all associates and commended some associates by name for their service-oriented performance and going the extra mile to provide the guest with a memorable experience.
“I am absolutely delighted and of course very proud of the entire team at the Jebel Ali Golf Resort & Spa,” said Gerhard Hardick, GM of Jebel Ali International Hotels. “It is gratifying to see that the exceptional service levels of the Jebel Ali Golf Resort & Spa are consistently being maintained at this very high international standard.”
TTN is the most established trade publication in the Middle East distributed on a controlled circulation basis to members of the travel and tourism industry.
Published monthly by Al Hilal Publishing and Marketing Group, the region’s foremost trade publisher, TTN is aimed at professionals in the industry, from travel agents to airline and hotel personnel.
TTN provides in-depth and extensive coverage of relevant issues in the Middle East and North Africa as well as in other parts of the world. Travel related news, analysis, and new appointments together with information on up-coming exhibitions, marketing and promotional campaigns are presented in an innovative and striking colour tabloid.
Every issue also contains a collation of international and regional news and topical features of interest to readers.