TIME Hotels boosts morale
UAE-headquartered hospitality company, TIME Hotels, has implemented a number of new initiatives to boost morale and promote positive wellbeing among all of its staff members, as well as improving guest experience across its portfolio of properties.
The personal development of all team members will also be a key focus, with TIME Hotels dedicating a set amount of working hours to allow employees to catch up on e-learning modules and develop their existing skill sets with the implementation of personal training and development plans as well as performance plans, on-the-job and a range of employee engagement activities.
Over the coming weeks and months, management teams and staff will also review past customer feedback which could have been overlooked due to the busy period and look at ways to improve their overall guest offering.
In response to the COVID-19 outbreak, TIME Hotels has implemented all of the recommended measures to reinforce the practice of good sound hygiene by increasing its level of sanitation and intensifying cleaning procedures across all of its properties.
Seaside Finolhu starts transformation project
Maldives’ luxury island resort, Seaside Finolhu, announced its temporary closure to bring forward its anticipated transformation project starting from March 25, 2020. The resort is set to complete its major upgrade and welcome its guests in July 2020.
This transformation will cover guest villas, restaurants, public areas and a state-of-the-art indoor golf studio. Aiming to modernise the property and its facilities, Finolhu will be developing a distinctive barefoot chic atmosphere that combines Maldivian-inspired touches with ultra-luxury modernity.
Finolhu recently earned it place as the first and only resort in the Maldives to be included in Design Hotels’ prestigious international portfolio. With award-winning London-based design studio Muza Lab in charge of the resort’s redesign, Finolhu’s new look will embody a mesmerising mélange of colours and symmetrical patterns that complement the luxury island resort’s pristine natural beauty in a stunning representation of joy, wonder and a feeling of escaping time.
Kempinski enhances customer interactions
DESPITE the currently limited travel and contact opportunities, Kempinski Hotels remains in close contact with its guests and has initiated creative actions in recent weeks to provide a high level of service. In addition to charity campaigns and donations of medical supplies, the hotel teams around the globe have put business ideas into practice, ranging from takeaway apps and virtual real-time hotel tours to an online wedding salon.
Other unique initiatives include a meditation course, where the resort’s wellness expert guides guests through a simple meditation to release tensions, to an online tutorial which focuses on a daily make-up removal and care ritual under the guidance of the hotel spa manager. Online fitness courses, cooking tips from top chefs and yoga exercises round off the wide range of offers.
‘The hotel teams are showing tremendous entrepreneurial spirit and, in addition to the current initiatives, are already working intensively on strategies for the post-crisis period.’ said Amanda Elder, chief commercial officer and member of the Executive Board of Kempinski Hotels.
IHG to open first Regent hotel
IHG (InterContinental Hotels Group), one of the world's leading hotel companies, announced the signing of a management agreement with Shanghai 21st Century Hotel Co., Ltd. for its iconic property located in Lujiazui, Shanghai, China.
The hotel will be officially branded as Regent Shanghai Pudong in May and ready to welcome guests with a truly unique and luxury experience, which the legendary brand is famous for. All existing reservations will be automatically forwarded and honoured by Regent Shanghai Pudong. Guests will be able to experience the understated luxury and intuitive service brought by Regent seamlessly. Under the deal, IHG will also take over the management of its luxury apartments, which sit above the hotel in the same tower.