As the Abu Dhabi Grand Hotel undergoes a major face-lift process in preparation for its relaunch as Le Royal Meridien Abu Dhabi later this year, guests still choose it as the place to stay in the UAE capital.
In fact, the hotel boasts an occupancy rate averaging 70 per cent during the last few months, according to a hotel official.
Francesco Borello, general manager, is proud of the hotel’s ability to attract repeat guests even during this reconstruction phase.
“Currently 35 per cent of our occupancy is made up of repeat guests, but by this time 2004, we hope to double this figure!” he stated.
“In fact, most of the guests I speak to are quite unperturbed by the refurbishment process, even though it causes inconveniences.
“They come back again and again for the excellent service and comfort that our hotel offers.”
The current project of expanding and refurbishing the Abu Dhabi Grand to meet the international standards of Le Royal Meridien will catapult the hotel’s image into even higher standards than the hospitality industry norms.
Both casual and in-house guests will notice the new service standards as soon as they walk into the hotel lobby, they immediately enter a lavish setting, with an elegant, classy atmosphere.
This new appearance will incorporate the most modern room designs that follow the current trends of simplicity and comfort, while meeting individual guest needs in a ‘royal’ setting.
With the re-branding of the hotel, a personalised butler service will also be launched, to enhance the luxury aspect of the new Le Royal Meridien.
Butlers will be on call throughout the day and night, ready to attend to any needs or queries guests may have.
“We aim for our guests to feel pampered, to indulge them and help them soak up the luxurious and exclusive ambience of Le Royal Meridien Abu Dhabi.
Although currently we are unable to offer the quality standards that are expected of a five star hotel, and guests may feel slight inconveniences, they are always assured personal attention and service by all our staff at any time, and that is the secret of our success!” said Borello.
He added, “Our employees carry out their daily routines from the heart, so their job is not just a job, it’s an element of providing better service and attitudes to our guests.
We want guests to feel that this is the only place for them to stay in Abu Dhabi, and we promise they will never regret it.”
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