Car Trawler, the world’s leading B2B travel technology platform providing car rental and ground transportation solution recognised Dollar, one of the fastest growing car rental companies in the region, for its outstanding customer service at this year’s World Travel Market.
Simon Ward, global supply team manager and Paul O’Sullivan, supply team manager of CarTrawler presented the Customer Satisfaction Award 2017 to Marwan Al Mulla, general manager of Dollar for UAE and Oman due to their superior customer service score and low customer complaint ratio.
CarTrawler works to strengthen communication between customers and travel companies to ensure more ground transportation solutions in the world and it is a partner of airlines, travel agents and other travel services companies in the world.
“It is a great honour to be recognised by the world’s leader in the online car rental market. At Dollar, we provide customers with the highest quality service because we want them to experience an enjoyable and hassle-free journey when visiting the UAE. This is an achievement for the whole team and we will continue to further enhance our service to ensure utmost customer satisfaction,” said Al Mulla.
Dollar has more than 4,600 vehicles including specialty cars such as Jeep Wrangler, Dodge Charger, BMW, Mini Cooper, Volkswagen GTI, 4x4s and convertible cars. Dollar has 26 outlets in the UAE with locations in major UAE airports and shopping malls making it convenient and comfortable for customers to drive the car to their preferred destination. - TradeArabia News Service
TTN is the most established trade publication in the Middle East distributed on a controlled circulation basis to members of the travel and tourism industry.
Published monthly by Al Hilal Publishing and Marketing Group, the region’s foremost trade publisher, TTN is aimed at professionals in the industry, from travel agents to airline and hotel personnel.
TTN provides in-depth and extensive coverage of relevant issues in the Middle East and North Africa as well as in other parts of the world. Travel related news, analysis, and new appointments together with information on up-coming exhibitions, marketing and promotional campaigns are presented in an innovative and striking colour tabloid.
Every issue also contains a collation of international and regional news and topical features of interest to readers.